At Sales Gateway Online, Inc, we offer 100 % customer satisfactory guarantee. We allow our customers an easy way to return items. Please Click Here to submit your RMA request.
Sales Gateway Online, Inc stands behind what we sell. We guarantee that you will be satisfied with our services and products. You have 30 days to return any item or items in their original package from the date of purchase. We will ship another at our own expense upon return of the defective items. However, a 15% restocking fee will be imposed on all returned items that are not defective.
15% restocking fee will be imposed on all returned, undeliverable or refused shipments. We will notify you via E-mail of your refund once we have received and processed your return. You will be credited the full amount minus any shipping charges and restocking fees.
We must uphold this policy because we in return have to pay restocking fees on these items.
Here are the rules to follow for your return:
• You must request a return for refund within 30 days after the invoice date. No refunds after 30 days.
• Each return MUST have a RMA number, the "Return Merchandise Authorization" number. Please write down the RMA number on the outside of the box or package when you return your merchandise.
• One RMA number can only be issued for one invoice. If you have different items from different invoices, then you need to request for a different RMA number for your returns.
• When returning product, we strongly recommend the use of a carrier that can track packages. You are responsible for insuring the returned item. Sales Gateway Online will not be responsible for any shipping cost from a returned item.
• Customer must inform Sales Gateway Online, Inc of any order discrepancy within 7 days of the delivery date.
• All return (s) must have the original packaging and accessories that the merchandise came with. Cost of missing cartons and accessories will be charged to the customer.
• The shipping cost is non-refundable. Buyer is always responsible for return shipping costs and insurance; Sales Gateway Online, Inc will not reimburse any customer for return shipping cost.
• Defective items and any electronics will be exchanged for identical items.
• Please allow 7-10 business days to process your return.
• Sales Gateway Online, Inc reserves the right to refuse the service that void the return policy.
• Please note that not all items are covered by our return policy.
• We suggest you read the complete return policy before you make your purchase.